PKRBet Privacy Policy

01 Introduction

PKRBet ("we", "us", "our") operates the online gaming platform accessible at pkrbet.wine. This Privacy Policy describes how PKRBet handles the personal information of players ("you", "your") who register, deposit PKR, place bets or use any service on the platform, including the PKRBet mobile application.

By creating a PKRBet account, you acknowledge that you have read and understood this Privacy Policy. This document should be read alongside our Terms and Conditions and Responsible Gaming policy, which together form the full set of rules governing your use of PKRBet.

PKRBet is committed to handling personal data with care, transparency and in a manner consistent with the principles of data minimisation and purpose limitation. We collect what is necessary, use it only for the purposes stated here, and take reasonable steps to keep it secure throughout the period we hold it.

02 Data We Collect

PKRBet collects personal data at different points during your interaction with the platform. The categories of data we may collect include:

We do not collect sensitive personal data beyond what is strictly required for identity verification and fraud prevention purposes. We do not collect biometric data. Any document images submitted for verification are used solely for that purpose and handled with appropriate security controls.

03 How We Use Your Data

PKRBet uses the personal data collected for clearly defined purposes directly related to operating your account and delivering gaming services. The primary uses are as follows:

• Account management: Creating and maintaining your PKRBet account, verifying your identity and ensuring only you can access your balance.
• Payment processing: Facilitating deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer and card payments, and processing withdrawal requests back to your registered payment method.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, underage gambling and any unauthorised access to your account.
• Customer support: Responding to queries, resolving account issues and handling complaints effectively.
• Responsible gaming: Administering deposit limits, session reminders, reality checks and self-exclusion requests to support player wellbeing.
• Platform improvement: Analysing aggregate usage patterns to improve the platform, game selection, payment experience and mobile app performance.
• Service communications: Sending account-related notifications such as deposit confirmations, withdrawal updates and important policy changes.
• Regulatory compliance: Meeting any applicable record-keeping, verification or reporting obligations.

PKRBet does not use personal data for automated decision-making that produces legal or similarly significant effects without human oversight. Where data analysis is used to flag accounts for review (such as for fraud detection), a human review process follows before any account action is taken.

04 Legal Basis for Processing

PKRBet processes personal data on the following legal bases depending on the purpose:

• Contractual necessity: Processing your identity data, financial data and usage data is required to operate your account and provide the gaming services you have registered to use. Without this processing, we cannot fulfil our obligations to you as a platform.
• Legal obligation: Certain data processing activities are required to comply with applicable legal and regulatory requirements, including anti-money laundering checks, identity verification obligations and record-keeping requirements.
• Legitimate interests: PKRBet processes technical data and usage data to maintain platform security, detect fraud and improve the gaming experience. These activities are conducted in a manner that respects your privacy rights.
• Consent: Where we send you promotional communications beyond essential service messages, we will obtain your consent first. You can withdraw this consent at any time by contacting support or updating your account communication preferences.

05 Sharing Your Data

PKRBet does not sell, rent or trade your personal data to third parties for marketing purposes. Your data may be shared in the following limited circumstances:

• Payment processors: Financial data is shared with payment providers such as JazzCash, Easypaisa, Raast and banking partners solely to process your transactions in PKR.
• Game providers: Usage data relating to specific games may be shared with third-party game studios in anonymised or pseudonymised form to support game performance and integrity monitoring.
• Identity verification services: Where third-party verification tools are used to confirm the authenticity of identity documents, relevant data is shared with those providers under strict data processing agreements.
• Fraud prevention services: Technical data including IP addresses and device identifiers may be shared with fraud detection service providers to protect the platform and its players.
• Legal authorities: In cases where we are legally required to disclose information — for example, in response to a valid court order, law enforcement request or regulatory requirement — we will share the minimum data necessary to comply with that obligation.

All third parties with whom PKRBet shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they are providing to PKRBet.

06 Payment Data

PKRBet facilitates deposits and withdrawals in PKR through a range of Pakistan-supported payment methods including JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and mobile wallets. Payment data is handled with the highest level of security controls applied across the platform.

PKRBet does not store full card numbers or full mobile wallet credentials on its own servers. Payment processing is handled through encrypted channels and, where applicable, through PCI-DSS compliant payment processors. PKRBet retains only the minimum payment reference information required to process transactions, handle disputes and comply with any applicable financial record-keeping requirements.

All deposit and withdrawal transactions are recorded against your account in PKR. This transaction history is accessible from your account dashboard and is retained for the period described in the Data Retention section below. Transaction records may be reviewed by PKRBet's compliance team as part of ongoing fraud prevention and anti-money laundering monitoring.

The payment method used for deposits is the method to which withdrawals will typically be returned. Where a change of payment method is requested, additional identity verification may be required before the change is approved, to protect your account balance from unauthorised withdrawal requests.

07 Data Retention

PKRBet retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The general retention periods applied by PKRBet are as follows:

• Account data and identity documents: Retained for the duration of your account and for a period of up to five years following account closure, to support any potential legal or compliance requirements arising after closure.
• Transaction records: Financial transaction records including PKR deposits and withdrawals are retained for a minimum of five years from the date of the transaction in line with standard financial record-keeping practice.
• Betting and gaming history: Retained for the duration of your account and for a period following account closure as required for dispute resolution and compliance purposes.
• Support communications: Customer support correspondence is retained for a period of up to three years from the date of the interaction.
• Technical and usage data: Log data and session records are typically retained for a shorter period, generally up to 12 months, unless a longer period is required for a specific security investigation.

When data is no longer required for any applicable purpose, PKRBet takes steps to securely delete or anonymise it so that it can no longer be associated with an identified individual.

08 Data Security

PKRBet takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS protocols across all platform connections.
• Secure storage of account credentials using one-way hashing; PKRBet staff cannot view your password in plain text.
• Access controls that restrict internal access to personal data to authorised personnel who need it to perform their specific job functions.
• Regular security assessments and monitoring of platform infrastructure for vulnerabilities.
• Two-factor authentication options available to all registered players for additional account security.

While PKRBet takes reasonable and appropriate steps to protect your data, no online platform can guarantee absolute security. You also have an important role in keeping your account secure — use a strong, unique password for your PKRBet account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

09 Cookies & Tracking Technologies

PKRBet uses cookies and similar tracking technologies on the website and mobile app to support essential platform functions and improve the user experience. The types of cookies used by PKRBet are described below:

• Strictly necessary cookies: These are required for the platform to function. They manage your login session, remember your account preferences and ensure secure navigation between pages. These cookies cannot be disabled without affecting core platform functionality.
• Functional cookies: These remember your choices on the platform such as preferred language settings or responsible gaming tool configurations, so you do not have to reset them each visit.
• Analytics cookies: Anonymised data about how players navigate the site is collected to help PKRBet understand which features are working well and where improvements are needed. This data is processed in aggregate and is not used to identify individual players.
• Security cookies: Used to detect suspicious activity such as unusual login patterns or potential bot behaviour, supporting PKRBet's fraud prevention efforts.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of parts of the PKRBet platform. PKRBet does not use third-party advertising cookies or share browsing behaviour data with advertising networks.

10 Your Rights

As a PKRBet player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of them, contact PKRBet support with your request and we will respond within a reasonable timeframe.

PKRBet will respond to all data rights requests within a reasonable period. In some cases, we may need to verify your identity before processing the request to ensure we are responding to the correct person. Where a request cannot be fulfilled due to a conflicting legal obligation, we will explain the reason clearly.

11 Minors

PKRBet is strictly an adults-only platform. Players must be at least 18 years of age to register and use any service on PKRBet. We do not knowingly collect personal data from anyone under the age of 18.

Where PKRBet becomes aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Age verification checks are carried out as part of the account verification process, and PKRBet reserves the right to request proof of age at any stage of the account lifecycle.

If you are a parent or guardian and believe your child has created a PKRBet account, please contact our support team immediately so that we can investigate and take appropriate action without delay.

12 Third-Party Services

The PKRBet platform integrates with third-party services to deliver certain features including game content, payment processing and technical infrastructure. While PKRBet takes steps to ensure that third-party partners handle data responsibly, once you interact directly with a third-party service (for example, completing a transaction on a JazzCash or Easypaisa interface), the data handling practices of that third party are governed by their own privacy policies.

PKRBet does not control the privacy practices of third-party game studios, payment processors or infrastructure providers beyond the contractual obligations placed on them in our data processing agreements. We recommend reviewing the privacy policies of any third-party services you interact with, particularly payment platforms used for your PKR deposits and withdrawals.

The PKRBet platform may contain links to our own internal pages such as the FAQ, About Us and Responsible Gaming sections. All internal pages are covered by this Privacy Policy. PKRBet does not link to external third-party websites from within the main platform.

13 Changes to This Policy

PKRBet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When material changes are made, we will update the "Last Updated" date at the top of this page. Where changes significantly affect how we use your personal data, we will make reasonable efforts to notify you through the platform or via the contact details registered to your account.

Continued use of the PKRBet platform after an updated Privacy Policy has been published constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how your data is being handled. If you have concerns about any updates to this policy, you are welcome to contact PKRBet support for clarification before continuing to use the platform.

14 Contact Us

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a data-related concern, please reach out to PKRBet's support team. We are available around the clock to assist with privacy-related queries.

Email: [email protected]

When submitting a data rights request, please include your registered mobile number or email address and a description of your request so we can locate your account and respond efficiently. We may ask for proof of identity before processing certain requests to protect your account security.

For queries related to responsible gaming tools, self-exclusion or deposit limit settings, please visit the Responsible Gaming page or contact support directly. For general questions about how PKRBet works, the FAQ page covers many common topics in detail.